FAQs
ORDERS
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
For customer service inquiries only, please email support@vmnutrition.com. Our Customer Service team is available M-S 10am to 6pm (UTC+5:30). We do our best to respond to all customers within 24 hours.
At VM Nutrition, we strive to provide exceptional customer service and address customer complaints promptly and efficiently. If you received a damaged item or wrong product was dispatched to you or the units are missing as per ordered quantity; please do not open/break the protective-seal and WhatsApp photos/videos on 9990407020 or email support@vmnutrition.com immediately.
IMPORTANT: In order to address any concerns or issues promptly, we have implemented a customer complaint submission policy. This policy outlines the requirement for all complaints to be submitted within a 72-hour Turnaround Time (TAT)
Please contact our customer service team support@vmnutrition.com if you have not received your confirmation email after 24 hours of your purchase.
OUR PRODUCTS
All of our products are gluten free.
All of our current listed products are vegetarian.
Unfortunately, we do not have samples at this time.
No. VM Nutrition is not available on any other supplement stores or e-commerce websites. This is the best way to avoid the sale & production of duplicates and fakes to ensure you receive genuine quality products. Exclusively available at vmnutrition.com
PAYMENTS
All prepaid payments are handled by a secure payment gateway provided by our partner RazorPay. All your transactions are secured with 128 bit SSL encryption and two factor authentication.
We supports the widest range of payment sources.
Accepted Payments include:
- Debit/Credit cards - Visa, Master, Maestro, Rupay, Amex
- Netbanking - 50+ banks supported
- UPI payment (Google Pay etc)
- Digital wallet (PhonePe etc)
SHIPPING/TRACKING
Once shipped, delivery time for standard shipping within India is 2-7 business days depending on your location.
Your order will ship in 24 to 48 hours after your order has been received at our fulfilment centre(s). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
You can track your order by using AWB# (tracking number) which will be sent via text/email after processing of your order is complete. The number gets activated within 24-48 hours and can be used to track your order on delivery partner’s website.
We are currently shipping in India only and do not offer international shipping, but we will soon. Please join our mailing list to get notified when international shipping is available.
VM Nutrition products are not available on any other supplement stores or e-commerce websites. This is the best way to avoid the sale & production of duplicates and fakes to ensure you receive genuine products. Exclusively available at vmnutrition.com
Please be informed that at VM Nutrition, we do not have any 3rd party sellers. This simply means 100% of the products listed on our website are shipped directly from our own warehouse only. Thus, there is no possibility of you receiving a counterfeit product as every single shipment is fulfilled by Project VM Nutrition Private Limited.
If you require assistance with verification, you can get in touch with our customer support directly and share product images/batch numbers.