RETURNS, REPLACEMENTS & REFUNDS

ORDER WITH CONFIDENCE.

Every VM Nutrition order should arrive sealed, correct and ready to use. If something isn’t right, tell us. We’ll make it right.

AT A GLANCE

7 days to request a return
Unopened products in their original condition are eligible
Damaged, defective or incorrect orders are protected
Approved refunds are processed to your original payment method
Real support from a real team

CHANGED YOUR MIND?

That’s okay.

You may request a return within 7 days of delivery, provided the product is:

Unused and unopened
In its original packaging
Returned with the protective seal completely intact
Purchased directly from vmnutrition.com

For change-of-mind returns, the return courier cost is the customer’s responsibility.

Please contact us before sending anything. Returns sent without approval may be refused.

IF WE GET IT WRONG, WE MAKE IT RIGHT.

Wrong product. Damaged parcel. Broken seal. Leaking container. Missing item.

Once verified, we will arrange a replacement or refund—and you will not pay return shipping for a mistake made by us or our delivery partner.

If you believe a product is defective after opening it, stop using it and contact us immediately with photographs and the batch number printed on the packaging.

PROMOTIONAL AND SALE ORDERS

Products purchased during a promotion, festive offer or clearance sale cannot be returned solely because of a change of mind.

They remain fully protected if they arrive damaged, defective, incorrect or materially different from what was ordered.

REFUNDS

Once your return is received and approved, the refund will be processed to your original payment method.

Please allow 5–7 business days for the amount to appear after processing. Your bank or payment provider may occasionally require additional time.

ORDER CANCELLATIONS

Need to cancel an order? Email us as quickly as possible.

We will make every effort to cancel it before dispatch. Once an order has been dispatched, it must follow the applicable return process above.

START A RETURN OR GET HELP

Email support@vmnutrition.com with:

Your name
Order number
Date of purchase
Product name
Reason for contacting us
Relevant photographs, if applicable

Customer care: 011-42657853
Support hours: Monday–Saturday, 10:00 AM–6:00 PM

Clear answers. Human support. No runaround.